CURRENT VERSION 2.4 — EFFECTIVE 20.05.2026

Legal & Compliance

Transparent, enterprise-ready terms for every Turbit collaboration.

Compliance

GDPR Art. 28 ready

Data residency

Service

99.5% endpoint availability

Current Documents

Version 2.4

Master agreement

The master agreement covering commercial terms, warranty, liability, and how you use Turbit's wind turbine monitoring platform.

PDF · 17 pagesUpdated 20.05.2026

Schedule 1

Exactly what Turbit delivers across Monitoring, Datahub, Blue and Assistant: data ingestion, anomaly detection, alarm management, and platform scope.

PDF · 12 pagesUpdated 20.05.2026

Schedule 2

Our uptime commitment, incident response times by severity, the new Datahub-specific service levels, and the service credits you can claim.

PDF · 8 pagesUpdated 20.05.2026

Schedule 3

GDPR Art. 28 compliant DPA: sub-processors, EU data residency, security measures, and your controller rights — pre-signed and ready.

PDF · 13 pagesUpdated 20.05.2026

Every prior version of our terms remains accessible. Click any version to see what changed and download the archived documents

v2.4CurrentReleased 20.05.2026

What's new

New Datahub Service Levels (Schedule 2 §5): 99.5% endpoint availability, ≤15-minute data-freshness target, three Datahub fault classes (D1/D2/D3), and a 5/10/25% service-credit scheme
New Force Majeure clause (TGTC §16.7) and English-language authoritative clause (§16.8)
Customer Data export available for twelve months after termination, plus written deletion confirmation on request (TGTC §9.3.2)
Customer backup obligation now limited to data you upload to the platform — Events, Cases and ML-derived data are backed up by Turbit (TGTC §7.1.10)
Sub-processor objection right: terminate affected Agreed Services (or the whole Agreement) if no resolution within 30 days (DPA §7.7(a))
Schedule 1 expanded to describe Datahub Core/Plus/Full tiers, Monitoring Backtest, self-onboarding, Defect Tracking and the Solar Converter plant type
DPA Scope (§1) rewritten; DPA Annex II broadened to reflect all SaaS-related processing (Document Manager, Case Manager, Turbit Assistant)